Terms & Conditions
Shipping Options – Quick Guide
Rest of World Delivery
If your parcel has not been delivered within the suggested delivery time frame in the above table: Five Ways Pharmacy would be very grateful if you could firstly check with your local delivery office (UK customers) or postal/sorting office (Europe and Rest of World) to see if they are holding a parcel for you. If after 15 working days(UK customers) or 21 working days (overseas customers) your local delivery/sorting office are still unable to help you in locating your parcel please contact us on 0121 630 2680 / 0044 121 630 2680 or via our contact form so we can investigate further for you.
If your parcel is being delivered via Parcelforce and has not arrived or you are concerned about the tracking details provided on the Parcelforce website, please contact us at your earliest convenience on 0121 630 2680 / 0044 121 630 2680 or via our contact form. We can then liaise with Parcelforce on your behalf to ensure your parcel reaches you as soon as possible.
It is within Five Way’s Pharmacy’s discretion to send large and/or heavy items with a courier service to accommodate the weight and size of the package. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched.
It is very quick and easy to order online, but you can always contact us if you need any assistance.
Payment via Credit or Debit Card
We can currently accept Mastercard, Visa, Visa Electron, Delta, Maestro (formerly known as Switch), Solo and JCB.
Payment by Cheque
You can pay by cheque using the following procedure:
Security and Fraud Prevention
All our payments are processed by the Royal Bank of Scotland’s WorldPay service. We take credit card security and fraud prevention very seriously. To ensure a safe transaction it is important that you provide us, and therefore Worldpay, with the exact address at which your credit/debit card is registered. If there is a discrepancy with the information provided we will endeavour to contact you as soon as possible to rectify the details. To make your shopping experience even more secure, we don’t store your credit card details at all: each payment is performed once-only via Worldpay. Worldpay have a proven track record and are Royal Bank of Scotland’s preferred online credit card service.
All prices are shown inclusive of VAT. Our VAT registration number is: 165-9328-77.
Five Ways Pharmacy does not disclose buyers’ information to third parties. As an online pharmacy, we understand that you may be buying medicines or other personal items, so your order will be kept strictly confidential. If you have any concerns or special needs regarding privacy please let us know. The email address that you supply will not be used for any unsolicited mail and will not be passed to anybody else.
In order for our pharmacists to provide you with the best possible healthcare, you may be presented with a series of questions when ordering certain medicines. These will be read by one of our pharmacists before your order is shipped. These are a legal requirement for any online pharmacy and must be completed with as much accuracy as possible. We may contact you to amend the order if any medicine is deemed unsuitable for the purposes stated. We are restricted from sending some products to certain countries. We must also limit the quantity of certain pharmaceuticals ordered within a time-period. If you have any questions concerning this please let us know.
The sale and supply of pharmacy medicines via the internet is made in accordance with the Medicines Act 1968. Five Ways Pharmacy is a registered online pharmacy at 192a Saint Vincent Street West, Ladywood, Birmingham, B16 8RP.
Our Superintendent Pharmacist is: Mrs Parminder Kaur Chand MRPharmS. General Pharmaceutical Council Registration Number: 2059120.
Our premises have been inspected and registered by the General Pharmaceutical Council (GPhC). Our GPhC Premises Registration No is: 1119029.
Should you wish to confirm registration status of both the pharmacy and of the pharmacist, then please contact the Royal Pharmaceutical Society of Great Britain.
We believe our customers are our greatest asset in improving our service. If you have any suggestions, criticisms, or even praise! Please drop us a line 0121 630 2680
Our normal delivery service for UK orders is Royal Mail Tracked Service, which costs £2.99 or £4.49 depending on whether you choose Standard or Priority. We also offer Parcelforce and Royal Mail Special Delivery, which some people prefer as they offer a more reliable service. Parcelforce orders within the UK are charged at a flat rate of £6.99, and Special Delivery at £6.99. We recommend Special Delivery for faster delivery.
You can choose to have your items delivered to a separate address if necessary. This is useful if you are likely to be out of the house when the postman arrives.
Orders are shipped in secure cardboard boxes or in Mail Lite Jiffy bags. We use plain packaging to ensure confidentiality. We use a combination of biodegradable cushioning balls and, occasionally, recycled packaging from our received goods.
If you have any comments, complaints or queries regarding delivery please don’t hesitate to contact us 0121 630 2680
What is WEEE?
WEEE is waste electronic and electrical equipment like TVs, fridges, hairdryers & computers. It is one of the fastest growing waste streams in Europe. Every year in the UK households throw away around 1 million tonnes of it and many items are not treated or recycled and get buried in landfill sites. This wastes resources and puts a major strain on the environment.
What are WEEE Regulations?
The regulations are European Law, aiming to tackle the growing amount of WEEE that is disposed of by setting targets for recycling and making producers (manufacturers or importers) pay for treating and recycling end-of-life electrical equipment. It aims to minimise the amount of WEEE householders throw out with their general rubbish. By keeping WEEE separate from other waste it can be treated, the hazardous substances can be removed and a large amount of waste can be recycled rather than sent to landfill.
What is Five Ways Pharmacy doing to comply with WEEE Regulations?
As a distributor, we are committed to reducing the amount of WEEE that goes to land fill. We are doing our bit for the environment by offering a free take back scheme. Any customer who purchases an electrical item from us is able to give us their old like-for-like product for us to dispose of in an environmentally friendly way. This can only be offered when an old product has the same use as the new product, for example, if we sell you a hair dryer we will take back your old hair dryer. You must deliver this back to us within 28 days of purchasing your new item. You can post back to Five Ways Pharmacy, 192a Saint Vincent Street West, Ladywood, Birmingham, B16 8RP.
What are we contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations?
All electrical items received on our Take Back Scheme will be taken to a regulated WEEE compliant recycling site.
Why is recycling our WEEE so importnant?
Over 75% of waste electrical goods end up in landfill, where lead & other toxins contained in electrical goods can cause soil & water contamination, which can lead to negative effects on human health & the environment.
How can I tell if a product comes under the WEEE Regulations?
You can tell which products are covered by the WEEE regulations by looking out for the ‘crossed out wheeled bin symbol’. From 13th August 2005, all new electrical products placed on the market must have this symbol. However many producers have been using this symbol for some time now, so you may already spot it on products you already own. Five Ways Pharmacy sell the following types of household electrical and electronic equipment, which are covered by the WEEE Regulations: Small household appliances, e.g. hair dryers, electric toothbrushes, blood pressure monitors, glucose monitors, epilators.