Comments, Suggestions,
Complaints and Compliments

At Five Ways Pharmacy our aim is to provide the highest possible standard of service. We would like to know what your think about the service we provide and we welcome your feedback. Whether this is a compliment, comment, concern or complaint we are here to listen. Your feedback helps us to improve services by enabling us to identify what we are doing well and where improvements can be made to enhance future patient experience and satisfaction. It also helps us to ensure high standards of care are always maintained by our team at Five Ways Pharmacy.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information. You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and Independent Complaints Advocacy Services

(ICAS – 0300 456 2370).

If you have a concern, In the first instance please speak to our pharmacy manager, if you are still not satisfied, please write to us at the following address:

Customer Care Division
Five Ways Pharmacy
192a St Vincent Street West
B16 8RP

Tel: 0121 630 2680


You may also write to NHS England – Their address details are as follows:
NHS England
PO Box 16738
B97 9PT

Contact Phone Numbers:
0300 311 22 33



Our latest Patient Satisfaction Survey carried out in March 2019 shows that we are performing well in all areas of our service.

Five Ways Pharmacy CPPQ Patient Report – March 2019